Assistant Service Manager

Assistant Service Manager – Learning Disabilities & Mental Health Services

Location: Brentry, Bristol

Hours: 37.5 hours per week (28.5 hours off rota 7.5 hours on rota)

Salary: £14.75 per hour (plus excellent benefits)

Contract: Permanent

Help People Live the Life They Choose.

Are you an experienced social care professional ready to take the next step in your leadership career?

We are looking for an Assistant Service Manager to join our Supported Living service in Bristol. This is an exciting opportunity to play a key role in improving quality, strengthening practice, developing staff performance and ensuring the people we support receive safe, consistent and person-centred support.

Working alongside the Service Manager, you will help create a positive culture where high standards, accountability, learning and continuous improvement are at the heart of everything we do. You will lead by example, support staff to develop and succeed, and help ensure positive outcomes for the people we support.

In addition, you will have the opportunity to contribute to the growth of our Outreach Service across Bristol & South Gloucestershire, supporting the development of new support packages, community partnerships and opportunities for service growth. This may include supporting the mobilisation of new support packages, developing community partnerships, identifying opportunities for service growth, supporting recruitment and workforce development, and helping to establish a high-quality service that delivers positive outcomes for the people we support.

Please note: Applicants must have the legal right to work in the UK and be currently resident within the United Kingdom. Unfortunately, visa sponsorship is not available for this role.

About the Role

As Assistant Service Manager, you’ll support the day-to-day leadership and operational management of the service, helping to ensure safe, effective and person-centred support is delivered at all times. This role will involve working 28.5 hours off rota and 7.5 hours on rota.

You’ll inspire and develop staff teams, champion best practice, oversee quality and compliance, and support the delivery of outstanding outcomes for the people we support.

You’ll be responsible for:

• Supporting the leadership, supervision and development of staff teams
• Driving improvements in professional practice, service quality and outcomes.
• Helping to reduce restrictive practices through least restrictive and rights-based approaches.
• Coaching, mentoring and developing staff to build confidence, skills and accountability.
• Embedding human rights-based and strength-based approaches throughout service delivery.
• Promoting Positive Behaviour Support (PBS) principles and ensuring support is delivered in a way that enhances quality of life and independence.
• Supporting safeguarding, risk management and safe working practices
• Maintaining compliance with CQC regulations and organisational standards
• Monitoring quality, performance and continuous improvement activities
• Supporting rota planning and operational delivery
• Building positive relationships with families, professionals and stakeholders

What We’re Looking For

We’re looking for someone who combines compassion with leadership and is passionate about helping people live great lives.

You’ll ideally have:

• Experience supporting people with learning disabilities, autism and/or mental health needs
• Experience supervising, coaching or developing staff teams
• Knowledge of safeguarding, CQC requirements and regulated activities
• The ability to address performance, quality and practice concerns constructively.
• Strong communication, leadership and organisational skills
• Confidence managing day-to-day service operations
• Good IT and administrative skills
• Flexibility to participate in an on-call rota
• The ability to travel between locations when required

Essential Qualification

• NVQ Level 3 in Health & Social Care, Social Care Management or equivalent

Don’t Meet Every Requirement?

If you share our values and believe you have the potential to succeed in this role, we’d still love to hear from you.

At United Response, we’re committed to developing talented people and creating opportunities for career progression. We recognise that not everyone will meet every requirement, and we’re proud to invest in our colleagues through training, mentoring and development.

Apply now