Administrating Manager (Operations)

Job Title: Administration Manager (operations)

Location: Covering Merseyside and Kirklees and based at Merseyside office

Hours: 35Salary: £27,000

Contract: Permanent

Applicants must have the legal right to work in the UK and be currently resident within the United Kingdom. Please note that visa sponsorship is not available for this role.

United Response is seeking an Administration Manager to deliver high-quality, end-to-end administrative, payroll, finance, and compliance support across the locality, ensuring smooth and efficient day-to-day operations. The postholder will play a pivotal role in maintaining accurate workforce records, overseeing payroll and financial processes, and ensuring all statutory, regulatory, and organisational requirements are met within required timescales. Acting as a central coordination hub, the role will liaise effectively with managers, staff, and external stakeholders to support operational excellence and service delivery.

Key Responsibilities:

Provide efficient, high-quality administrative, payroll, finance and compliance support to ensure the smooth running of locality operations.

• Office & Administration: Act as the first point of contact, managing calls, emails and enquiries. Maintain office systems, supplies, records, post and facilities. Coordinate meetings, room bookings, diaries and key activities.
• Meetings & HR Support: Organise meetings, prepare agendas and take accurate minutes for formal HR processes (including disciplinary, grievance and absence reviews). Issue and track related correspondence and actions.
• Payroll & Workforce Administration: Manage timesheets (including iTrent), payroll changes, overtime and queries. Support rota planning, on-call coordination, agency bookings and workforce reporting.
• Starters, Leavers & Compliance: Process all employee lifecycle documentation and coordinate DBS, visa and sponsorship checks (via Zinc). Maintain accurate compliance and workforce records.
• Finance & Purchasing: Oversee ordering, invoices, receipts, petty cash and credit card reconciliation. Support local financial processes and cost recovery.
• Compliance, Quality & Reporting: Support audits, compliance checks and quality improvement plans. Monitor systems (e.g., Nourish), track actions and produce reports for internal and external stakeholders including Local Authorities and CQC.
• Communication & Coordination: Build effective relationships with managers, staff, families and external partners. Support recruitment activity, interviews and engagement processes.

Do you want to be part of a community with shared goals and values?

Do you want to contribute to United Responses mission and Vision?

Do you want know your work is making a difference to someone’s life?

If so, we would be keen to hear from you.

In return, we will help you build a rewarding career along with the following benefits;

• Enhanced company sick and maternity/paternity pay
• Access to Blue Light Discount Card and Costco membership* T&Cs apply
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Two wellbeing days per year
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

United Response is not just a social care provider, we’re a well-respected charity dedicated to championing the rights of people with learning disabilities, people with Autism and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to be Connected, Empowered, Driven, and Bold.

United Responses’ culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone, regardless of background, feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person’s identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.

How to Apply

Please apply with your CV and a supporting statement outlining your relevant experience and motivation for applying.

This role is subject to a DBS check, the cost of which will be covered by United Response. Please note, we reserve the right to close this vacancy early should we receive a high volume of suitable applications, early application is strongly encouraged.

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